What is Remote Support?

By using secure Remote Support software we are able to view/take control of your screen in order to resolve your issues more easily.

Every online remote session is fully encrypted and secure, so none of your information can be seen by anyone else other than Active IT Services and yourself. We will only be able to view and control your desktop which you can also see and will not be able to access anything on your machine without you actively requesting it.

Remote Support Requirements:-

• Your computer must be working and connected to the Internet via a broadband connection. Unfortunately, a dial-up connection is not suitable for this type of support.

Once the Remote Support session has been completed we will send you a PayPal request for payment via email. With this you can securely pay by PayPal or Credit/Debit card.